Resolving Negative Cost Basis

Overview

If you're experiencing issues with negative Cost Basis or Token Quantity balances, this guide will help you troubleshoot and resolve these issues.

Negative Cost Basis

A negative cost basis can occur due to backend workflows that are in progress. To resolve this:

• Ensure that all Gain and Loss calculations have completed before checking reports. There will be a banner under Bookkeeping V1/V2 to notify you when this is in progress:

• Verify the balance on-chain to ensure accuracy, you can do this by copying and pasting your wallet address in the chains respective block explorer (example: Etherscan for Ethereum)

• If discrepancies persist, contact support at help@integral.xyz for further investigation.

Conclusion

By following these steps, you should be able to resolve negative balance issues and ensure your wallets are properly synced. For persistent issues, reaching out to support is recommended.